Contact Us

icon_phone

Telephone:
(800) 459-7587 Toll Free
(518) 220-5800 Local
(877) 513-1470 TDD Line

Monday - Friday: 8:00 a.m. - 7:00 p.m.
Saturdays & Sundays: Closed

icon_envelope

Comment/Question:
Securely submit
 your questions
or comments!

Corporate Street Address:
BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110

Mailing Address:
BlueShield of Northeastern New York
PO Box 15013
Albany, NY 12212

Media Contact:
Kyle Rogers
Public Relations Specialist
rogers.kyle@bsneny.com | (518) 220-4805

Individual and Family Plans Customer Service

Monday - Friday: 8:00 a.m. - 8:00 p.m.
Saturdays & Sundays: Closed

855-344-3425  toll free
877-834-6918 TTY line


Small Business Health Options Programs (SHOP) Customer Service

Monday - Friday: 8:00 a.m. - 7:00 p.m.
Saturdays & Sundays: Closed

855-424-5209  toll free
877-834-6918 TTY line

Customer Service

Call the telephone number listed on your Member ID card, or call us at (800) 459-7587 toll free

Monday - Friday: 8:00 am - 7:00 pm
Saturdays & Sundays: Closed

Send Claims to:
BlueShield of Northeastern New York
PO Box 80
Buffalo, NY 14240-0080

Send Correspondence to:
BlueShield of Northeastern New York
PO Box 15013
Latham, NY 12212

Away From Home CareR/Guest Membership
800-544-2583

BlueCard
(Find a participating Blue plan provider or facility)
800-444-2012 or visit www.bsneny.com

Additional Resources

Health Advocate
800-359-5465
A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the healthcare system.

Behavioral Health Assistance
877-837-0814
For assistance in obtaining mental health and substance abuse treatment.

Fraud & Abuse Hotline
800-314-0025
reportfraud@bsneny.com

Express Scripts® (formerly Medco Pharmacy Services)
800-939-3751

For questions on your pharmacy benefit.

Federal Call Center
October 1 - February 14: 8:00 a.m. to 8:00 p.m., 7 days a week

February 15 - September 30: 8:00 a.m. to 8:00 p.m., Monday - Friday

During non-business hours, your call will be answered by our automated phone system. A Customer Service Representative will return your call the next business day.

Senior Blue HMO, Forever Blue Medicare PPO, and Medigap Members
800-329-2792 toll free
877-834-6918 TTY line

BlueSaver MSA Members
1-866-346-6134 toll free
1-866-346-6135 TTY line

State Call Center
Monday - Friday: 8:30 a.m. - 5:00 p.m.
Saturdays & Sundays: Closed


Healthy NY and Medicaid members
866-231-0847 toll free
877-834-6918 TTY line

Send Claims to:
BlueShield of Northeastern New York
PO Box 80
Buffalo, NY 14240-0080

Send Correspondence to:
BlueShield of Northeastern New York
PO Box 5204
Binghamton, NY 13902

BlueSaver MSA (Member Correspondence/Receipts)
MSA Processing Center
3221 Southwestern Blvd. Suite 300
Orchard Park, NY 14127-1230

BlueSaver MSA Claims:
Providers please submit claims to your local BlueCross and/or BlueShield plan.

Customer Service Phone Number

During non-business hours, your call will be answered by our automated phone system. A Customer Service Representative will return your call the next business day.

Customer Service Hours: 
Monday - Friday: 8 a.m. - 7 p.m.

Member Service: 
(800) 459-7587 Toll Free
(518) 220-5800 Local
(877) 513-1470 TDD Line

Medicare Advantage Sales Hours:
October 1 - February 14:
8:00 a.m. to 8:00 p.m., 7 days a week

February 15 - September 30: 8:00 a.m. to 8:00 p.m., Monday - Friday

For Medicare Advantage Sales:
1-800-258-SHLD (7453) 
1-877-513-1470 TTY

Sales Team Contact Information

Office & Mailing Addresses

Send Claims:
BlueShield of
Northeastern New York 
PO Box 80
Buffalo, NY 14240-0080

Send Correspondence to:
BlueShield of Northeastern New York
PO Box 15013
Latham, NY 12212

Corporate Street Address:
BlueShield of Notheastern New York
30 Century Hill Drive
Latham, NY 12110

Billing & Enrollment

Monday - Friday: 8 a.m. - 5 p.m.
1-800-430-7984
BSNENY_Enrollment@bsneny.com

Additional Resources

Health Advocate
800-359-5465
A personal healthcare coaching and patient advocacy service you can call anytime you need help navigating the healthcare system.

Behavioral Health Assistance
877-837-0814
For assistance in obtaining mental health and substance abuse treatment.

Fraud & Abuse Hotline
800-314-0025
reportfraud@bsneny.com

Express Scripts® (formerly Medco Pharmacy Services)
800-939-3751
For questions on your pharmacy benefit.


Telephone Numbers



Provider Service

Hours: Monday - Friday: 8 am - 5 pm
1-800-950-0052

Bluecard Provider Services
Monday - Friday: 8:30am - 12pm, 1pm - 5pm
1-800-429-9886

Government Programs Provider Services

Monday - Friday: 8am - 5pm
1-877-327-1395

BlueSaver MSA
1-866-346-6134

Provider Relations Contracting & Pricing
518-220-5601

Fraud & Abuse Hotline
800-314-0025
1-800-333-8451

Referrals
1-877-327-1395

Office & Mailing Addresses

Paper Claims Submission
BlueShield of Northeastern New York
PO Box 80
Buffalo, NY 14240

Provider Correspondence

BlueShield of Northeastern New York
PO Box 15013
Latham, NY 12212

Government Programs Claims & Correspondence
BlueShield of Northeastern New York 
PO Box 80
Buffalo, NY 14240

Provider Relations & Contracting Department
BlueShield of Northeastern New York
30 Century Hill Drive
Latham, NY 12110

BlueSaver MSA Claims: Providers please submit claims to your local BlueCross and/or BlueShield plan.

 

Areas Served


Counties:

Albany
Clinton
Columbia
Essex
Fulton
Greene
Montgomery
Rensselaer
Saratoga
Schenectady
Schoharie
Warren
Washington



Need Assistance?

phone icon
By Phone:

Call Us

evelope icon
Have a Comment or Question?
Submit

Tools