HIV/AIDS Case Management Program

The HIV/AIDS Case Management Program encourages members to take charge of their disease by using their health care team to develop personalized management tools, including risk reduction techniques. When patient self-care education starts early, it can prevent life changing complications.

All members with a diagnosis of HIV/AIDS are eligible to join the program. Members can be identified for eligibility through:

  • In-patient hospital claims
  • Pharmacy claims
  • Members can be referred to the program by their health care providers
  • Members can enroll themselves in the program


  • Personalized educational material regarding HIV/AIDS
  • Free, telephonic health coaching by our staff of registered nurses
  • Newsletter articles
  • Web links to nationally recognized HIV/AIDS resources
  • Web-based program information and self-management tools
  • Comprehensive prescription formulary
  • Online enrollment and "opt-out options"

To enroll, obtain additional information or remove your name from our HIV/AIDS management program, please contact the customer service phone number on the back of your identification card.

HIV can only be spread when body fluids such as blood, semen or vaginal fluids from an infected person enter another person’s body. High risk behavior that should be avoided includes:

  • Sharing injection needles
  • Unprotected intercourse or oral sex

You can limit your exposure by:

Practicing monogamy or abstinence. Monogamy between uninfected sexual partners or abstinence are the safest practices.

  • Knowing who your partner is and who your partner has been in an intimate relationship with recently. Remember, your partner may be infected and not know it!
  • Using condoms with all partners. Latex condoms offer the greatest protection.
  • Being careful when you drink. Alcohol use is related to HIV infection. If you are going to drink, be aware that your inhibitions may be lower. Practice safe sex with known partners only.
  • Getting tested. It can take several months for the HIV infection to produce a positive test result. You should have two negative tests done six months apart in a monogamous relationship (with the same partner) before stopping the use of a condom.
  • Avoiding any partners who have had a sexually transmitted disease. Other sexually transmitted diseases put a person at increased risk for HIV infection.
  • Avoiding the exchange of body fluids. Intimacy does not have to involve sexual intercourse or other high-risk sexual activity. Consider alternatives with your partner.