BlueShield of Northeastern New York

Telemedicine, hosted by Dr. on Demand

Connect to a doctor, any day.

BlueShield of Northeastern New York presents Telemedicine, hosted by Doctor on Demand--where you can connect to a doctor and be seen right away using your own mobile device or computer. It's like having your own personal doctor on call, 365 days of a year.  Whether it's a mental, urgent or chronic condition, you can call Telemedicine hosted by Doctor on Demand and be connected by video with a board-certificed physician trained and based in the United States. They will diagnose, treat, and/or prescribe what you need.

How does telemedicine work?
The app works with any smartphone, tablet, or computer with a front-facing camera. Through live video, our hand-picked doctors review symptoms and medications, perform an exam, and recommend a treatment plan. They are available within minutes or by appointment. You can schedule a visit with one of your favorite doctors at any time that works for you.


What can we treat?

Doctors can treat hundreds of conditions, including:

  • Common chronic illnesses and issues often seen in urgent care facilities
  • Cough
  • Flu
  • Sports injuries
  • Bug bites 
  • Urinary tract infection
  • And more.

Therapists are also available to provide a safe, confidential space where you can get treatment for any mental health conditions.


What don't we treat?

Although Telemedicine hosted by Doctor on Demand physicians can often treat many conditions through a video visit, more serious or life threatening conditions should be treated by a visit to the doctor or hospital in person. If you are experiencing a crisis or emergency, call 911 or go to your nearest emergency room.



BlueShield of Northeastern New York is a division of HealthNow New York Inc., an independent licensee of the BlueCross BlueShield Association. BlueCross, BlueShield and the Cross and Shield symbols are registered trademarks of the BlueCross BlueShield Association. Doctor on Demand is a separate company that provides telemedicine services to BlueCross BlueShield of Western New York members.

How to get started:



Download the Doctor On Demand app from the App Store (iPhone) or Google Play (Android), or text ENROLL to 68398.


Click Join now and follow the screen prompts. Be sure to add your insurance information to receive the correct pricing. 

Have questions?

Call 1-800-997-6196 or email support@doctorondemand for Doctor On Demand support.

Please note: Children under the age of 18 cannot create an account, a parent or guardian would create the account and select "My Child" or "Someone Else" as the individual receiving the consultation.  The parent/guardian and child would attend the consultation together.